Reference

Reference

User Manual

To access user manual please click on the model below.

Rydebot Puledro

Rydebot Cavallo

 

Product Safety Information

For your safety precaution, please read the Rydebot product user manual using the link above prior to using the suitcase. Please do not use the suitcase until you have read the instructions carefully and fully understand the performance of Rydebot.

It is strictly prohibited to make sudden acceleration, deceleration and make sharp turns. Please do not speed fast but rather ride using a steady speed base on the environment you riding the suitcase. 

If you have difficulty balancing yourself and risk of falling please do not use this product.

The Rydebot suitcase may has some wear and tear over the cause of use while riding or in transportation which may affect the performance safety of the product. Therefore each time before you use Rydebot, please perform the following inspection check:

i. It is necessary to check all components and parts of Rydebot are securely installed with no damages and the brake function as well as the tires are in good condition.

ii. Please fully understand and survey the riding environment prior to take the journey to ride on Rydebot. This is to make sure you are safe and protected from cars, bicycles, other vehicles on the roads, pedestrians, pets and other obstacles.

For your safety please avoid riding on uneven, muddy, rocky, slippery roads, slopes and stairs to prevent the tire rim deformation and put you put in danger.

Please do not ride on ramps or slopes greater than 15 degrees.

Anyone who is under the influence of drugs or alcohol, or have limited mobility and responsiveness are prohibited from riding on this product.

It is your responsibility to safeguard your belongings in the suitcase, please do not store cash or valuables in the product.

Please do not hang bags, torch light or any items on the handle bar.

This product is suitable for age 12 and up and only for single passenger.

Please charge the battery after every use. Battery can be affected by the environment temperature. In general the discharge performance of electricity is better when the temperature is higher. When the temperature drops below zero degrees Celsius, the battery's power may drop by more than one-third. However when the temperature rebounds to more than 20 degrees Celsius, the battery will naturally recovers back to its normal performance. 

Please keep the battery and power cord clean from dust at all time. Heavy dust accumulation in humid environments may cause fire hazards. 

Please do not damage, force bend or bundle the power cord. Please disregard the power cord or the battery if there is any damage in a proper manner.

Please do not place heavy objects on the the power cord or battery or expose them to places that emit excessive heat.

Please do not insert foreign objects inside the USB ports, charge-discharge connectors, or other openings of the product.

Please do not dismantle any parts of the suitcase of its electronic components and wiring on your own.

Please do not place the luggage in damp or unventilated or acidy environment for long period of time. 

Please dry the luggage immediately if it gets wet.

Please do not store fireworks or any inflammable items inside the suitcase.

Please do not rinse water directly onto the suitcase or use it during rainy days.

When closing the suitcase, please be aware that your skin/ body or clothes are not caught in the case zippers or lock.

Please do not store liquid or any leak-able liquid items in the luggage as it may cause a short circuit in the inner electrical components.

Rydebot is not responsible for any use of charging cables and other accessories that are not designed by Rydebot in the event of an accident.

Rydebot is not liable for any damage to the product as a result of unauthorized removal or modification of the product and may deprive you from our product warranty commitment. 

In the event of malfunctioning or product damage please contact Rydebot for repairs under warranty by contacting (844) 914-9131 or email: info@rydebot.com.

 

 

Product Warranty

No.  Parts Term of Service Scope of Warranty (removing human factors)

 

Beyond the Scope of Warranty (Including human factors)

 

 1  Battery  1 year  Purchasers can replace defective battery within 12 months if the battery failed to charge, has abnormal output and the capacity less than 60% occurred (subject to production date).

 

Battery damage caused by water permeation or self demolition

 

 2  Motor  1 year

 

Purchasers can replace defective motor within 12 months. Warranty includes functional faults such as motor coil default phase, short circuit, burnout or internal abnormal sound. 

 

Abnormal and structural damaged appearance or self demolition 
 3  Casing  1 year

 

Fracture of components.

 

Violent collision or self demolition
 4  Charger   1 year

 

Unable to charge or abnormal charging.

 

Self demolition, collision, damage by force or water permeation 
 5  Meter/ Accelerator  1 year

 

Malfunction.

 

Self demolition, collision, damage by force or water permeation  
 6 Handle Bar

 

6 months

 

Majority discoloration, obvious fading, blistering, cracking, abnormal folding and pipe.

 

Self demolition, violent collision or abnormal way to operate 
 7  Tires  15 days

 

Air leakage or tire jumping or tire came off.

 

Self demolition or improper use 

 

Major Airlines Smart Luggage Policy

Alaska Airlines

Allegiant Air

American Airlines

Delta

Frontier Airlines

Hawaiian Airlines

JetBlue

Southwest Airlines

Spirit Airlines

United Airlines

 

Privacy Policy

This Privacy Policy governs the manner in which Rydebot LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the www.rydebot.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Rydebot LLC.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Rydebot LLC collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To share your information with third parties
    We may share or sell information with third parties for marketing or other purposes.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Changes to this privacy policy

Rydebot LLC has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Rydebot LLC

www.rydebot.com

1188 Willis Ave #238, Albertson NY 11507

(844) 914-9131

info@rydebot.com